Information as Required under the Specified Commercial Transactions Act

Name of Seller

DMM RESORTS Co., Ltd.

Address of Seller

Toyosaki 3-59, Tomigusuku-shi, Okinawa Prefecture

Contact Details

Please use our inquiry forms to make inquiries regarding the sale of tickets and official mobile app (Japnese only).

Responsible Person of Seller

Daisuke Ichikawa

Price of Goods

As per the tax-inclusive price displayed for each of the goods (except for goods displayed with tax-exclusive prices).

Necessary Charges Other than Price of Goods

Telecommunication fees: Customers are responsible for telecommunication fees and data charges required when using the service.
The price will depend on the contract between customers and their telecommunications providers.
Various wire transfer fees

Method for Handling Returns

eTickets: Any cancellation after completion of the ticket purchasing process will not be accepted except as specified in the DMM Kariyushi Aquarium eTickets Terms and Conditions.
DMM Kariyushi Aquarium App and Paid Content: Paid content may not be returned or changed due to the personal reasons of customers.

Payment Method

eTickets: Credit card
Bank transfer
DMM Kariyushi Aquarium App and Paid Content: Please pay using the method determined by the provider of the platform you are using.

Timing of Payment

eTickets: Credit card
Settlement instructions are issued immediately at the point of completion of order, and the amount at the point of order is paid at the timing prescribed by the credit card companies used by the customers.
DMM Kariyushi Aquarium App and Paid Content: Payment is made before the provision of paid content.

Timing of Delivery of Goods

eTickets: Tickets will be issued to the web browser and email address specified by customer, immediately after confirmation of the completion of payment procedures.
DMM Kariyushi Aquarium App and Paid Content: Paid content will be provided within the DMM Kariyushi Aquarium App immediately after confirmation of the completion of payment procedures.