Preventive Measures Against Infectious Diseases

Safety for Guests

Wearing Masks

Please wear masks upon your visit, we will refuse guests without wearing masks (except children aged below 2) to enter the Aquarium. If you do not have a mask, you may buy one at the entrance.

Crowd Control

At busy times we will need to limit the number of people entering the Aquarium to prevent overcrowding.

Social Distancing Measure

When queuing at the ticket counter or ticket machines, please keep 2 m apart from other guests while in the queue.

Hands Sanitization Measure

Sanitary alcohol dispensers are installed at the entrance on second floor. Please disinfect your hands before entering the Aquarium.

Protecting Our Staff

  • We will conduct temperature checks for staff everyday. All staff members are requested to wash and sanitize their hands frequently.
  • All staff members at the Aquarium are required to wear masks.
  • Air is completely refreshed 3 times per hour.

Preventive Measures at the Aquarium

Ticket Booth

Social distancing measure
When queuing at the ticket counter or ticket machines, please keep 2 m apart from other guests while in the queue.
Installing thermal camera
Guests with temperatures above 37.5 degrees Celsius are not allowed at the Aquarium.

Entrance

Installing sanitary alcohol dispensers

Sanitary alcohol dispensers are installed at the entrance on second floor. Please disinfect your hands before entering the Aquarium.

Restrictions in Exhibits

Welcome Gate (2/F)

We will need to limit the number of people entering the theatre to prevent overcrowding.

Cooperative Zoo (2/F)

Animal encounters in touch pools are temporarily suspended. Guests still can visit and see our exhibits, but please do not put your hands into the touch pools.
Animal encounter area is closed temporarily.
2/F Emerald Forest

The Whole Facility

Cleaning, disinfection regimen and ventilation have been strengthened.

Air is completely refreshed 3 times per hour (every 20 minutes) by mechanical ventilation systems.

We are committed to providing guests as well as staff with a safe, clean and comfortable environment, and will regularly review and, if needed, further enhance the sanitation and anti-epidemic measures.

To protect your family and others, if you develop symptoms such as fever, cough, shortness of breath and fatigue, please refrain from visiting.

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